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Competencies

1. Software and Operating Systems:
   • Windows 7, 10
   • Office 201x/365
   • Cisco Websex or similar
2. Network Management:
   • Active Directory
   • SCCM

Key Roles and Responsibilities

• Provide quality remote technical support to employees/end users with inquiries and issues related to hardware, software, media, remote access or other systems.
• Troubleshoot workstations and perform tasks such as pushing applications, uninstalling applications and remote assistance
• Provide basic network support and security/access administration services (e.g. passwords, employee IDs, etc.).
• Use ticketing system to document and track all requests and incidents.
• Answer the support phone line and document, triage and resolve requests as appropriate.
• Monitor incoming tickets and categorize and triage as appropriate according to documented processes appropriate.
• Document solutions and support processes in the Knowledge Base. Coordinate communications between end users and appropriate IT area(s) as needed.

Experience/Other Requirements

• At least 2-3 years of experience providing technical support
• Technical certifications a plus
• Fluent English (written and spoken)

Salary:

• RD$45,000 - 65,000

Have questions? contact us to jobs@dominet.net

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