ReturnTechnical SupportAPPLY

  1. Good experience with:
    • Windows 7, 10
    • Office 201x/365
    • Cisco Webex or similar Conference Solution
  2. Basic knowledge of:
    • Active Directory
    • SCCM
Key Roles and Responsibilities
  • Provide quality remote technical support to employees/end users with inquiries and issues related to hardware, software, media, remote access or other systems.
  • Troubleshoot workstations and perform tasks such as pushing applications, uninstalling applications and remote assistance
  • Provide basic network support and security/access administration services (e.g. passwords, employee IDs, etc.).
  • Use ticketing system to document and track all requests and incidents.
  • Answer the support phone line and document, triage and resolve requests as appropriate.
  • Monitor incoming tickets and categorize and triage as appropriate according to documented processes appropriate.
  • Document solutions and support processes in the Knowledge Base. Coordinate communications between end users and appropriate IT area(s) as needed.
Experience/Other Requirements
  • Technical certifications a plus
  • Fluent English (written and spoken)
  • RD$45,000 - 55,000

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