BackAutomation Support Specialist.APPLY
Key Roles and Responsibilities
- Be well versed with the BOT and the process from the supporting documents available.
- Monitor the production BOT runs and ensure timely successful execution of the BOT.
- Track, Acknowledge and Resolve incidents and service requests raised by business teams.
- Be able to triage any issues in case of BOT failures and make break-fix/quick fix as required.
- Trigger the automation in case of any ad hoc requests from the business team.
- Make BOT scheduling changes as per the business request.
- Maintain the Config files as per the requirements of the BOT run and ensure the pre-requisites for BOT run is handled.
- Communicate the business team in case of any application outages & process down time.
- Develop and deploy change requests or enhancements in the solution code.
Special Skills and knowledge:
- Hands-on development experience with Power Automate Desktop (PAD) & Power Automate Cloud (PAC).
- ServiceNow or other incident management tools to track, acknowledge and close incidents.
- Basic knowledge of ITIL, Incidents & Service Request Management life cycle including key incident management metrics such as MTTA (Mean time to Acknowledge), MTTR (Mean time to Resolve), etc.
Benefits:
- Great compensation.
- Gym Membership.
- Insurance.
- Bonus.
- Remote!
Applying:
- Send your resume (in english) and a one minute audio file (in english) describing your skills to jobs@dominet.net
Have questions? contact us to jobs@dominet.net